Terms and Conditions

1. Use of the Website

• You must be at least 18 years old to use this website or make purchases.
• You agree not to use the website for any illegal or unauthorized purpose.
• You shall not copy, distribute, or exploit the content on this website without written permission.

2. Products and Orders

• All product images are for illustration purposes only. Actual products may vary slightly due to natural variations in marble and custom craftsmanship.
• Prices are subject to change without notice. We reserve the right to modify or discontinue products at any time.
• Orders are subject to availability and acceptance. We may cancel or refuse any order at our discretion (e.g., due to stock issues, pricing errors, or suspicion of fraud).

3. Payments

• We accept payments via secure third-party gateways (e.g., Razorpay, Paytm, UPI, or Net Banking).
• All transactions are processed in Indian Rupees (INR).
• We do not store or directly process any payment-related sensitive personal data (like card numbers or bank account details).

4. Shipping and Delivery

• Shipping timelines vary by product type and location. Estimated delivery time will be displayed during checkout.
• Delays due to unforeseen circumstances (weather, strikes, courier issues) are not our liability.
• You must provide accurate delivery information. Failed deliveries due to incorrect details may incur additional charges.

5. Returns, Replacements, and Refunds

• We follow a transparent and fair return and refund policy. Please refer to our Return/Refund Policy for details.
• Returns may not be accepted for custom-made or personalized marble items unless they are damaged or defective.
• Refunds, if applicable, will be processed through the original payment method within 7–10 business days.

6. Cancellation Policy

• You may cancel an order before it is dispatched.
• Once shipped, cancellations are not possible. You may return the item after delivery, subject to our return policy.

7. Intellectual Property

• All content on this site — including logos, designs, text, images, and graphics — is the intellectual property of Our Own Marble House and protected under applicable Indian laws.
• Unauthorized use or reproduction is strictly prohibited.

8. User Submissions and Reviews

• If you submit reviews, suggestions, or feedback, you grant us the right to use and display them on our platform or marketing materials.
• Submitted content must not violate any laws or contain offensive, abusive, or defamatory material.

9. Limitation of Liability

• We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
• Our total liability shall not exceed the amount paid by you for the product in question.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts located in Kerala.

11. Grievance Redressal

In compliance with Indian IT laws, you may reach out to our Grievance Officer for any complaints or concerns:

• 🤵‍♂️ Grievance Officer: Anand Thomas
• 📧 Email: info@ourownmarbles.com
• 📞 Phone: +91 96330 48679
• 📍 Address: Irinjalakuda, Thrissur, Kerala