Privacy Policy

1. Information We Collect

We may collect the following categories of information:

a. Personal Information (PI)

• Full Name
• Contact Information (email address, mobile number)
• Postal Address (billing and shipping)
• Payment details (collected via secure third-party payment gateways)
• Any other information you voluntarily provide

b. Sensitive Personal Data or Information (SPDI)

We do not directly collect SPDI like passwords, bank account details, health information, biometric data, etc. If collected via third parties (e.g., payment gateways), they comply with Indian data protection norms.

c. Technical Information

• IP address
• Browser type and version
• Device type and OS
• Date/time of access
• Pages visited on our website
  (via cookies and analytical tools)

2. How We Use Your Information

• Process and fulfill your product orders
• Communicate with you about purchases, returns, or customer support
• Send marketing updates (only with your consent)
• Maintain and improve our website performance
• Comply with legal or regulatory obligations
• Prevent fraud and misuse of our services

3. Consent

By using our website or submitting your information, you explicitly consent to our collection and use of your data as per this policy. You may withdraw consent at any time by contacting us, subject to legal obligations.

4. Disclosure of Your Information

We do not sell your personal information. However, we may share your data with:

• Payment gateway and logistics partners to process your orders
• Service providers who assist in hosting, analytics, and email communication
• Law enforcement or regulatory authorities, if required by law
• Business successors, in case of a merger, acquisition, or restructuring

5. Data Storage and Retention

• To fulfill the purpose for which it was collected
• To comply with legal and regulatory requirements
• To resolve disputes and enforce agreements

6. Cookies and Tracking

• Improve user experience
• Track traffic and usage statistics
• Maintain session data

You can control cookies through your browser settings.

7. Security Practices

We implement appropriate security measures as per the Information Technology Rules, 2011, including:

• Restricted access to personal data
• Use of SSL encryption
• Secure storage of data
• Periodic security reviews

However, no system is completely secure. We encourage you to use strong passwords and be cautious online.

8. Your Rights

• Access the information we hold about you
• Correct inaccurate or outdated data
• Withdraw consent
• Request deletion of your personal data (subject to legal retention requirements)

To exercise these rights, email us at info@ourownmarbles.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please read their privacy policies separately.

10. Children's Privacy

Our website and services are intended for users who are 18 years and older. We do not knowingly collect information from minors.

11. Changes to this Policy

We may revise this Privacy Policy from time to time. Updates will be posted on this page with the new "Last Updated" date. We encourage you to review it periodically.

12. Grievance Officer

In accordance with the IT Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

• Name: Anand Thomas
• Email: info@ourownmarbles.com
• Phone: +91 70349 03099
• Address: Irinjalakuda, Thrissur, Kerala